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Warranty Information Tips

  • Model Number: You can find the model number information on the nameplate underneath the Loona arm. Example: KY004LN01

    SN Code: You can check the Loona S/N number on the back of the Loona colour box, or in the Loona App - Setting - Loona after connecting your phone to the Loona. Example: M004/KYXXXXXXXXXXXX

    Re-packaging requirement (important): download