Loona, made by KEYi Tech, works as an AI pet that gives all the fun of a real pet. This clever robot dog mixes smarts with personality, making it a great buddy for families, kids, and tech lovers. We’ll cover her voice commands and FAQs right here—so you master your bot fast. How does Loona's voice recognition work? Loona uses Amazon's Lex intelligent voice recognition service, and Loona recognizes the wakeup word "Hello Loona" and enters a voice command recognition state which shows the ripple diagram on the screen. You can then speak the voice commands to Loona and Loona will upload them to Amazon's Lex intelligent voice server over the Internet, parsing and determining the voice commands' intent. Finally, Lex sends the intent of the voice commands back to Loona over the Internet, and Loona responds to the intent with appropriate feedback. How Do I Activate Voice Commands? Wake up Loona with the words "Hello Loona" first, and then perform the voice command. You can check all the voice commands list on Loona App. Why Loona doesn't understand my command？ Step1 FIRST, you need to say the wakeup word "Hello Loona". If Loona recognizes the wakeup word, Loona will say 'Eh' to respond to you and stand up her ears and 'listen' to your command. At the same time, the ripple diagram will appear on the screen. Step2 THEN, you can say the voice command to Loona. To 'hear' your commands clearly, please keep a distance within 2 meters from Loona. Step3 LASTLY, Loona will react to your command after receiving the intent of the command from Amazon server. If Loona didn't 'hear' clearly or 'understand' your voice command, a "?" icon will be displayed on the screen. If so, please get closer to Lonna and check the Loona's Voice Commands Video Description You can also watch the voice command instruction video below： Loona's voice system still has a lot of room for improvement through software updates, and her current state is not the perfect one. KEYi Tech will continuously optimize the experience of Loona's voice system and update through OTA. NOTE : If your wake-up word and the voice command are very closely spoken out, such as "Hello Loona come here", the voice command will not be recognized properly. When Loona is performing some vigorous actions or trying to do something else, it is very likely that she didn't hear your wakeup word, "Hello Loona". Please try again when she has finished the action. Loona's voice system still has a lot of room for improvement through software updates, and her current state is not the perfect one. KEyi Tech will continuously optimize the experience of Loona's voice system and update through OTA. Why Loona doesn't respond to "Hello Loona"? If you're having trouble recognizing the wakeup words while Loona is on, please follow all of the instructions. When Loona is performing some vigorous actions or trying to do something else, It very likely that she didn't hear your wakeup word “Hello Loona”. Please try again when she has finished the action. If the environment is too noisy, please get closer to Loona and say the wakeup words "Hello Loona" to make her hear you clearly. Which languages can Loona understand? Loona can understand 8 languages, including English, French, German, Spanish, Italian, Chinese, Japanese and Korean. You can change the language in the Settings on the App after connecting Loona with the App. After you set the language Loona can understand or recognise, the Voice command on the App will be updated at the same time where you can check commands in this language. Note: Loona can not understand two different languages at the same time. Why Loona's Screen Shows "Network Error" If you have the "Network Error" showing on Loona's screen, it means that Loona hasn't connected to the Internet. Please follow all of the instructions: If Loona just wakes up from sleep mode, please wait for about 1 minute to let her connect to the Internet stably. If the "Network Error" prompt keeps showing every time, it indicates that Loona fails to connect to the Internet. Please try to reset the Loona WiFi connection. Why Loona's Screen Shows "Timeout" If you have the "Timeout" showing on Loona's screen, please check the error code on the screen and follow all of the instructions. 1、0-99-28: This error code shows Loona failed to connect to Amazon Lex time out due to bad Internet. Please check if your Internet connection is normal. If the Internet connection is no problem, please connect Loona with the App and reset it in the Settings. And then reset the WiFi connection by scanning the QR code on Loona's screen with App. If you still have this error after these instructions, please connect Loona with the App and upload the error log in the Settings. And then contact our customer service. We'll analyze the error log and resolve it as soon as possible. 2、0-99-60: This error code shows the certification verification falied. Please wait for minutes to let Loona update the certification and try again after a few minutes. You can also restart Loona to update the certification. If you have other error codes, please connect Loona with the App and upload the error log in the Settings. And then contact our customer service. We'll analyze the error log and resolve it as soon as possible. How to Get Loona to Answer Questions? Loona is a fantastic little robot designed to be an interactive companion, and a key part of that is her ability to answer questions. This is primarily done through her integration with ChatGPT. Here's how to get Loona to answer questions: Wake Her Up: Say "Hello Loona!" She’ll perk her ears, make a sound, and show ripples on her screen. She’s listening. Start Chat Mode: Once awake, say: "Let's chat" "ChatGPT" "Connect to ChatGPT" Her eyes turn blue—ready to talk! Ask Anything: Try questions like: "Capital of France?" "Tell a pirate story" "Weather in Tokyo?" "Best pizza toppings?" Tips for Better Answers Speak clearly at normal volume Stay close (under 6.5 feet) Quiet rooms work best Wi-Fi must be on (red eyes = connection issue) Updates improve her—always install them Say commands separately: → "Hello Loona" (wait for beep) → "Let's chat" (wait for blue eyes) → Ask your question How Long Does Loona Take to Charge? If you use a 5V/3A charger, it will be fully charged in 3 hours. But if a 5V/2A charger is used, it is expected to take around 3.5 hours to fully charge. But it is recommended to use the 5V/3A charger. A 5V/2A charger can also be used, but due to its relatively low output specs, it takes longer for the Loona to fully charge. Also, some electronic components may generate high-frequency noise due to low power. Why is there no response when charging Loona? If there is no response when charging Loona, please follow these steps to troubleshoot: Check the charger's output specs: To charge Loona, you'll need a charger with an output of 5V/3A or 5V/2A. If your charger does not meet these output parameters, please replace it with a suitable model. Verify Loona's current status: If Loona's screen is dark gray and there is warmth when you touch the top of its head, it is possible that Loona's software system has failed, resulting in no reaction while charging. In such instances, press and hold the power button for 15 seconds until Loona's screen goes totally black, then release the button to violently shut down the software system. After the forced shutdown, it is advised that Loona sit inactive for 30 minutes before attempting to charge again. Check for any unusual sounds from the charging port: If you hear "PaPa" sounds from the charger when Loona has not been used for a long time: Hold power button 12 seconds→ Release→ Listen: Did "PaPa" sounds stop? If sounds continue:→ Repeat Step 1 Once silent:→ Battery is reactivated→ Charge for 30 minutes→ Loona should power on Charging Loona: What You Need to Know Loona’s 1350mAh battery supports up to 1.5 hours of continuous play or 30 hours of intermittent use on a full charge. Charge Loona under the condition where the ambient temperature is within the range of 10 °C to 40 °C (50°F to 104 °F). It will take around 3 hours to fully charge with a 5V/2A adapter if the battery runs out. If Loona has not been used for an extended period of time, it may take longer to charge the battery. Even if you do not intend to use Loona for an extended period of time, charge the battery every 6 months to keep it from deteriorating. Charging Aspect  Details  Battery Capacity 1350mAh Full Charge Time ~3 hours (5V/2A adapter)  Continuous Playtime  1.5 hours  Intermittent Use Up to 30 hours  Maintenance Charge every 6 months  Temperature Range  10°C to 40°C (50°F to 104°F) How Do I Turn Loona Off? Use the power button on the back of her head: Normal Shut Down: Find the power button (back of neck/head) Hold for 3 seconds Release when you see "Power Off" or a shutdown animation Force Off (If frozen): Hold power button 10-12 seconds Use only if stuck – like force-quitting an app Kind tips Charging wakes her: Turning off ≠ sleep mode. She’ll restart when charging finishes unless you set "Do Not Disturb" in her app. Try normal method first – it’s gentler on her system. What Can You Do with a Loona Robot? Loona is an AI-powered robot companion that offers a mix of emotional interaction, smart assistance, and fun activities: Category Specific Capabilities & Features  Companionship & Emotion Pet-like Behavior: Runs, explores, sneezes, scratches, follows, greets; acts like a curious and playful pet. Expressive Personality: Over 1000 expressions (ears, screen, movements, sounds) for various moods. Responsive Interaction: Reacts to voice (100+ commands), gestures (finger heart), touch, facial expressions, tone. Learns & Adapts: Personality evolves based on interactions; remembers preferences over time.  Smart Assistant & Communication  ChatGPT Integration : Answers questions, describes objects/surroundings, creates digital artwork from ideas, converses. Voice Commands: "Follow me," "Do a trick," "Sing," "Dance," "Beatbox," basic settings. Sound Localization: Uses 4 microphones to pinpoint sound source and turn to face you.  Fun & Games (乐趣与游戏) Interactive Games: Bullfighting, Laser Chase, Fetch (with ball), Hand Slap, Quizzes, Charades. Exploration: Independently explores rooms, investigates objects, reacts to environment.Talent Show: Performs various dances and tricks. Home Monitoring & Security  Built-in Camera: 720P RGB camera for face recognition, motion detection, remote monitoring (via app). Navigation & Avoidance: 3D Time-of-Flight (ToF) sensor for obstacle avoidance, edge detection, intelligent path planning. Auto-Charging: Automatically returns to charging dock when battery is low.  Does Loona Have a Camera When You’re Controlling Her? Yes, Loona has a 720P RGB camera for high-quality video capture, as well as a 3D-ToF camera to identify and navigate obstacles. These cameras support remote monitoring and FPV control via the Loona App, letting you to view what Loona sees in real time. This makes Loona not just a fun pet, but also a useful home security tool. Tips for Using Loona Voice Command Tips: Speak clearly and avoid issuing commands during vigorous actions, as Loona may not hear “Hello Loona” if distracted. Software Updates: Regular updates via the Loona App improve voice recognition and add new features, such as recent additions like Portuguese and Polish language support. Maintenance: Store Loona in a cool, dry place and avoid exposing it to extreme temperatures or moisture to ensure longevity. Community Feedback User reviews highlight Loona’s strengths and areas for improvement: Positives: Users praise Loona’s expressive design, smooth movements, and engaging games. The “birth animation” and responsiveness are particularly loved. Challenges: Some users report issues with voice recognition accuracy and occasional hardware problems, like ear or hip gears. KEYi Technology’s support team is noted for being responsive, often resolving issues quickly. Conclusion Loona robot dog mixes real-dog charm with advanced smarts. Her voice commands are powered by ChatGPT-4o + Amazon Lex™ for fun learning. Sharp cameras & smooth navigation for practical help. If you are a tech lover, Loona is the best choice.